Terms & Conditions

"Megacomp 2018" Ltd. has the full right to unilaterally change the content of the Internet site, as well as the means of access to it.

The site can be browsed without registration. Your data is processed only for the purposes of fulfilling a specific order.

If they wish to register, the Consumer should enter their email and password for remote access through electronic registration on the Seller's site. When registering, the Consumer undertakes to provide true and up-to-date data. The Consumer promptly updates the data specified in their registration in case of change. Registration by itself does not bind the Consumer to make certain purchases or additional actions.

Orders can only be placed by Consumers who have accepted the General Terms and Conditions. To place an order, you need to fill in an order form. For individual orders of goods not in stock, a minimum advance payment of 20% of the order value or full payment is required.

The price of the ordered product from the online store can be paid via:

For delivery with "Cash on delivery" payment, the Buyer receives an invoice/receipt from the Courier indicating the full amount due. The Buyer hands over the full amount due to the Courier.

For delivery with "Bank transfer" payment, the Buyer pays the full amount due, with shared bank transfer fees.

The distance sales contract between "Megacomp 2018" Ltd. and the Buyer is considered concluded upon confirmation of the order by MegaComp.bg /"Megacomp 2018" Ltd./.

• The Seller undertakes to deliver and transfer ownership of the ordered goods to the Consumer.

• The Seller delivers the goods requested by the Client within the timeframes determined by these general terms and conditions.

• The Buyer pays the Seller the price of the delivered goods within the timeframe and manner according to these general terms and conditions.

Ordered goods are delivered by a courier company to the delivery address specified by the Consumer (or to a courier company office upon request). The Consumer undertakes to ensure access and the possibility of receiving the goods and to pay the transport costs to the courier company (if any).

The Consumer is obligated, upon receiving the shipment, in the presence of the courier, to check for breakages and other damage caused by transport! Delivery is free for goods worth over €100 for the city of Plovdiv and over €200 for all other locations, sent to a Consumer-specified office of courier company ECONT or SPEEDY. If the Consumer prefers another courier company or delivery to a specified address, delivery costs are at their expense.

For goods priced under €100 for Plovdiv and under €200 for other locations, delivery is paid by the Client. The delivery time depends on the availability of items. If all ordered products are in stock, delivery is within 24 hours of sending. The normal order fulfillment time is 1-3 business days. The timeframe may be extended during official holidays and/or weekends by the number of non-working days. It should be noted that each order requires processing time: client conversation and detail clarification, packaging, shipment preparation, waybill and courier request. In case of circumstances leading to delay in order fulfillment, the client will be promptly notified at the provided contact phone. The stated delivery times start after the full amount has been paid, except for "Cash on delivery" orders. MegaComp.bg is not responsible for goods sent on time but not collected from the courier.

Upon receiving the goods, the Buyer is obligated to immediately inspect them and, if they find obvious defects, missing accompanying accessories or documents, to immediately inform the Seller. Complaints are only approved in cases where a damage report has been filled out in the presence of the courier.

If they fail to do so, the goods are considered approved, and the buyer loses the right to later claim that the goods were delivered with obvious non-conformities. Complaints about goods purchased through the site www.megacomp.bg are made in accordance with the Consumer Protection Act or according to the terms of the commercial warranty. Courier costs for returning defective or damaged goods are at the Buyer's expense.

All goods offered and sold on the site come with a legal warranty for conformity of the goods with the Sales Contract in accordance with Art.112-115 of the Consumer Protection Act (CPA).

The commercial warranty does not affect the rights of consumers arising from the warranty under Art.112-115 of the CPA. Regardless of the commercial warranty, the Seller is responsible for the lack of conformity of the consumer goods with the Sales Contract under the warranty of Art.112-115 of the CPA.

Damage to the goods within the warranty period is not grounds for replacement with new goods.

• "Megacomp 2018" Ltd. is not responsible for repaired goods not claimed within 45 days after the agreed term and completion of the service center's actions on the product complaint, of which the consumer has been notified.

After the warranty expires, the company undertakes post-warranty service at the Consumer's expense.

Under Art. 55, para. 1 of the CPA, the Consumer has the right within 14 days from delivery, without owing compensation or penalty /except for costs of returning the goods, as provided in Art.54, para.3 and Art.55/ and without stating a reason, to withdraw from the concluded contract by returning the ordered goods, provided that they have NOT BEEN USED, the packaging integrity has not been compromised (the courier packaging may be opened) and the goods are in the condition in which they were received, with accompanying documentation and under the conditions of Art. 55 of the Consumer Protection Act.

The Consumer is obligated to inform the Trader in advance that, under Art. 55, para.1 of the CPA, they withdraw from the contract. When returning a product whose packaging is damaged or incomplete, accessories and/or accompanying sales documents, brochures, descriptions, warranty card, etc. are missing from the set, the product shows signs of wear, scratches, scuffs, wetting with water or other liquids, the Trader reserves the right to refuse the return of the goods and the amount paid for them. The refund of the paid amount is made in the same manner as it was received, within 14 days from the date on which the trader was notified of the consumer's decision to withdraw from the contract under Art. 52, para. 1, and after receiving the returned goods at the contact address on the site.

Until the goods are returned from the Consumer to the Trader, the Consumer is obligated to store the goods in the condition in which they were received, as well as from breaking and/or damage during the period under para. 1, Art. 55 of the CPA. In case of damage during this period, the responsibility is borne entirely by the Consumer and they lose their right under Art. 50, para.1 of the CPA.

If a manufacturing defect appears within 14 calendar days of receiving the product and the commercial appearance of the product and packaging is not compromised, the Trader commits to replacing it with a new one, according to the warranty conditions of the respective manufacturer, or to refund the amount paid by the Consumer, in the same manner as it was received, under Art. 54, para. 2 of the CPA. Detection of a manufacturing defect is performed by a Trader's representative at the contact location on the Site and/or at an authorized service center of the respective brand in Bulgaria, within the first 14 calendar days of purchasing the goods. After this period and/or if the commercial appearance or packaging is compromised, the product will not be replaced or the amount refunded, and the warranty conditions of the respective brand apply. All transport and other costs for receiving and returning the goods to the retail location are at the Consumer's expense.

The Trader reserves the right to refuse to accept used goods at their discretion, regardless of the date of purchase.

A purchased product may only be returned in full configuration with all original boxes/packaging intact.

Return of a purchased product is possible only in the absence of signs of use, scratches, impacts, defects from improper use, and all cases described in the Warranty Conditions that void warranty service.

Product return is possible only with the original documents accompanying the order at the time of receipt:

• Warranty certificate

• Payment document issued by "Megacomp 2018" Ltd.

In case of missing accessories, warranty certificate and violated conditions, "Megacomp 2018" Ltd. reserves the right to decide whether to accept the product or deduct the amount for restoring the damage to the product. In such a decision, the Consumer is notified immediately after the assessment by the Supplier's service center;

Products that are part of one or more of the following situations cannot be returned:

• a)

  Computer programs, operating systems and games whose original packaging has been compromised or removed.

• b)

  Printers or multifunction devices whose consumables have been unpacked.

• c)

  Products on which the operating system or other programs present at delivery have been changed.

• d)

  Equipment protected by passwords entered by the user or configured by order for user accounts, preventing the device from being restored to its original state from a software perspective.

• e)

  Products ordered specially by the Consumer, imported and delivered according to their individual requirements, including assembled computer configurations, are not returned.

If the Consumer exercises their right of return, the Supplier undertakes:

• а)

  to refund the order value within the legally established 14-day period.

• б)

  to postpone the refund of payments until receiving an opinion from the authorized service center on the existence of a condition for product return.

All products are returned only with a completed and accepted product return form.

MegaComp.bg is not responsible for the content and safety of sites to which links published on this site redirect. Clicking on such links and using the sites to which the links redirect is done entirely at your own risk and responsibility.

MegaComp.bg may periodically update these General Terms and Conditions, as well as the information and prices of offered goods. It is the Consumer's obligation to familiarize themselves with the current terms of use of the site. Changes to these general terms and conditions do not affect the contractual relationships between the Trader and the Consumer that arose before the change.

Consumer questions, inquiries and consultations can be made online via email: office@megacomp.bg, through the questions and inquiries form on the site or at tel: 0887834699 during business hours: from 9:00 to 18:00, Monday to Friday.

For matters not regulated in these general terms and conditions, the provisions of the legislation in force in the Republic of Bulgaria shall apply.